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保修状态

查询保修状态,请在下面输入产品的序列号,如果没有查询到信息,请联系客服中心获得帮助。


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请确认产品: 有关上述设备的保修状态,请联系VeEX Florida客服中心.
 
VeEX Florida客服中心
邮寄地址: ServiceAndSupport#veexinc.com(发邮件时,请将#修改为@)
美国和加拿大免费: +1.877.929.4357
国际: +1.727.475.1206


客服服务中心
邮件: customercare#veexinc.com(发邮件时,请将#修改为@)
电话: +86-10-5719-8219

保修政策

保修时间: 硬件、软件以及各种机遇产品、配置和客服合同的保修时间,请联系客服中心获得答复。电池包、LCD、LCD触摸屏、LCD保护盖以及配件都是有限保修时间,还包括电源线、交流适配器、SFP、XFP、USB保护盖、便携包、便携带都是发货保修1年。

硬件: VeEX Inc. warrants hardware products against defects in materials and workmanship. During the warranty period, VeEX will, at its sole discretion, either

  • Repair the products
  • Replace hardware which proves to be defective

provided that the products that the customer elects to replace is returned to VeEX Inc. by the customer along with proof of purchase within thirty (30) days of the request by the customer, freight prepaid.

软件: VeEX Inc. warrants software and firmware materials against defects in materials and workmanship. During the warranty period, VeEX will, at its sole discretion, either

  • Repair the products
  • Replace the software and/or firmware which prove to be defective

provided that the products that the customer elects to replace is returned to VeEX Inc. by the customer along with proof of purchase within thirty (30) days of the request by the customer, freight prepaid.

Additionally, during the warranty period, VeEX Inc. will provide, without charge to the customer, all fixes, patches and enhancements to the purchased software, firmware and software options. VeEX Inc. does not warrant that all software or firmware defects will be corrected. New enhancements attached to a software option require the option to be purchased (at the time of order or the time of upgrade) in order to benefit from such enhancements.

有限性: The warranty is only for the benefit of the customer and not for the benefit of any subsequent purchaser or licensee of any merchandise (hardware, software, firmware and/or accessories). Revoking the warranty: VeEX Inc. does not guarantee or warrant that the operation of the hardware, software or firmware will be uninterrupted or error-free. The warranty will not apply in any of the following cases:

  • Improper or inadequate maintenance by the customer
  • Damage due to software installed by the customer on the unit without prior authorization (written) from VeEX Inc.
  • Unauthorized alteration or misuse
  • Damage occurred from operating the unit